Frequently Asked Questions
Do you offer e-gift cards?
Yes! We offer digital gift cards that can be purchased and sent directly to your recipient via email. Perfect for any occasion.
Are your materials ethically sourced?
Yes — we are committed to ethical sourcing and work with suppliers who uphold responsible and sustainable practices.
Where are your pearls sourced from?
Our freshwater pearls are carefully sourced from trusted suppliers who share our commitment to quality and responsible practices.
Do you offer repairs or replacements for damaged jewelry?
Yes, we stand behind our craftsmanship. Please reach out to us if your jewelry is damaged and we'll discuss repair or replacement options.
What condition must items be in to qualify for a return?
Items must be unworn, undamaged, and in their original packaging to qualify for a return. Please contact us within 14 days of receiving your order.
Will I receive a tracking number?
Yes! Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
What happens if my package is lost or damaged in transit?
Please contact us immediately if your package is lost or arrives damaged. We'll work with you to resolve the issue as quickly as possible.
Do you offer gift wrapping or gift messages?
Yes! We offer gift wrapping and personalized gift messages. You can add these options at checkout. Additional fees may apply.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, but please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.
Is your jewelry hypoallergenic?
We use hypoallergenic materials wherever possible. If you have specific metal sensitivities, please contact us before purchasing and we'll be happy to advise.
Do the pearls vary in size or shape?
Yes — as natural gems, freshwater pearls have slight variations in size, shape, and luster. This is part of their natural beauty and makes each piece unique.
What type of pearls do you use?
We use freshwater pearls known for their natural luster and quality craftsmanship.
How long does it take to get my order?
It normally takes 3–7 business days to deliver once we receive your order.
How much does shipping cost?
We offer free shipping on orders over $59. Orders under $59 ship for a flat rate of $8.00.
Do you ship internationally?
Yes! We ship to select countries worldwide. International shipping rates are calculated at checkout via USPS or DHL Express.
What is your return policy?
We want you to love your jewelry. If you're not satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange.
How do I care for my pearl jewelry?
Pearls are delicate — avoid contact with perfume, lotions, and chemicals. Wipe gently with a soft cloth after wearing and store separately to prevent scratching.
Are your pearls real or freshwater cultured?
All our pearls are genuine freshwater cultured pearls, known for their natural luster, unique shape, and quality craftsmanship.